Refund & Cancellation Policy

Effective Date:

1. 100% Satisfaction Guarantee

At ShineHive LLC, we strive for perfection in every home we clean. If you are not completely satisfied with our service, please contact us within 24 hours of the cleaning completion. We will return to your home to re-clean the specific area of concern free of charge. We do not generally offer cash refunds once the service has been rendered.

2. Cancellation & Rescheduling Timeframe

We understand that life happens. If you need to cancel or reshape your appointment, we require a minimum of 24 hours' notice. This allows us to reassign our staff to other homes.

3. Cancellation Fees

• More than 24 hours notice: No fee. You will receive a full refund of any deposit paid.
• Less than 24 hours notice: A late cancellation fee equal to 50% of the scheduled service cost will be applied.
• Lockouts: If our team arrives and cannot access the property (e.g., no key, door locked, turned away at the door), a lockout fee of 100% of the service cost will apply, as we cannot book another client for that time slot.

4. The Process

To request a cancellation or report a service issue for a re-clean, please contact our support team immediately via email or phone. If a refund is deemed appropriate by ShineHive LLC management (e.g., in cases of overcharging or pre-payment of cancelled services), it will be processed to the original method of payment within 5-7 business days.

5. Non-Refundable Items

Charges for specialized toxic/hazardous waste removal (if specifically negotiated) and any third-party fees (e.g., parking fees incurred during the job) are strictly non-refundable once incurred.

6. Dispute Resolution

Any disputes regarding refunds or service quality must be submitted in writing to support@shinehive.us. We aim to resolve all disputes amicably and within 3 business days.

7. Contact Us

For any billing or refund inquiries, please reach out to us:

Email: support@shinehive.us
Phone: +1 605 578 0870